Case Studies

Optimizing Resources, Shrinking Losses—
Perspective at Microsoft's Global Security Operations Centers

The Client: Microsoft Corporation

The Challenge
Microsoft runs three Global Security Operations Centers (GSOCs). To help protect its hundreds of thousands of employees and a vast number of facilities, equipment, vehicles and other assets on six continents, Microsoft needed powerful, flexible and highly compatible software to keep track of incidents and investigations.

The Perspective Solution

• Creates efficiencies and cost savings by enabling more efficient data capture and report routing.
• Creates new capabilities, such as trend-spotting and investigation support.
• Brings the entire workforce into the security function by empowering personnel to report incidents.

The Results

• Reduce incidents, including thefts of/from cars at corporate headquarters.
• Track and respond to people who threaten or inappropriately try to approach Microsoft employees.
• Reduce the labor required for collecting incident data.
• Make the entire Microsoft workforce a more effective part of the security effort by empowering them to report incidents online.
• Deliver cost savings, scalability and business continuity.

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Increasing ROI with Effective Incident Analysis—
Perspective at Camberry Casinos^*

The Client: Camberry Casinos*

The Challenge
Over time, Camberry’s Incident Reporting
system had become complex, difficult to maintain and contained many inconsistencies. To simplify their Incident Reporting process, Camberry required a new solution with a more contemporary user interface that was technologically current and highly scalable.

The Perspective Solution

• Offers a straightforward and highly streamlined end user experience.
  
• Easy for users of all levels, and even from outside departments, to learn and master.
• Facilitates accurate and consistent incident documentation for litigation, including signed statements from involved persons.
• Provides tremendous querying and reporting potential.
• Presents analytical results in a clean, easy-to-read format that can be filtered, grouped, sorted and charted for added intelligence.

The Results

• Generates valuable information for stakeholders across the corporation.
• Assists law enforcement in solving crimes with accurate data, insightful analyses and detailed reports.
• Helps Camberry examine patterns and trends and develop strategies for incident reduction and prevention.
• Justifies security expenditures and aids in resource allocation.
• Delivers exceptional ROI.

*Note: For this case study, company and individual names, titles and locations have been changed to protect the identity of the groups involved.

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Mitigating Fraud to Reduce Operating Risk Loss—
Perspective at Fulton Financial Corporation

The Client: Fulton Financial Corporation

The Challenge
Six of FFC’s eight affiliate banks used paper-based fraud tracking methods while the other two maintained separate automated systems. Corporate-wide tracking, reporting and analysis were difficult and time-consuming, and an integrated system was needed.

The Perspective Solution

• Consolidates fraud data from all eight affiliate banks in a single, comprehensive database.
• Documents complete fraud details, including losses and recoveries.
• Provides users with instant access, from anywhere, at any time, to past and present incident and case records.
• Searches, analyzes and reports on fraud data at the affiliate bank level, the regional level or across the entire corporation.

The Results

• Generates meaningful information for management.
• Helps FFC determine which policies, procedures and security measures should be modified to prevent fraud.
• Reveals incident hotspots and areas of concern, as well as emerging fraud trends.
• Delivers essential metrics.
• Provides critical information for fraud reduction and prevention.

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An Enterprise Solution for Global Security Challenges—
Perspective at Delta Air Lines

The Client: Delta Air Lines

The Challenge
Delta’s former incident reporting process consisted of a variety of disparate methods that could not be integrated. They required a more comprehensive, highly customizable system that could track, analyze and report on incident activity across all divisions.

The Perspective Solution

• Consolidates data from six Corporate Security teams for a complete picture of Delta’s global security risks.
• Allows Delta to track airline-specific data.
• Documents complete incident and investigation details for litigation.
• Reveals patterns and trends in incident activity, and visually exposes links and associations between data.

The Results

• Generates analyses and reports that benefit the entire Delta team.
• Enables Delta to track and report custom loss data for performance measurement.
• Facilitates Delta in taking a more proactive approach to incident reduction.
• Demonstrates the value of Delta’s Corporate Security department to the company as a whole.

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Seeing the Big Picture in a Sea of Data—
Perspective at the Shawnee Mission Medical Center

The Client: Shawnee Mission Medical Center

The Challenge
The SMMC’s home-grown incident reporting system was cumbersome and ineffective. They required a new system that could consolidate all of their incident data for complete analysis and reporting.

The Perspective Solution

• Consolidates data for a big picture view of the SMMC’s security risks.
• Allows information to be easily shared within Security Services, as well as with other departments.
• Enables the SMMC to customize reports for each committee and department.
• Analyzes links and associations between data.
• Reveals patterns and trends in incident activity.

The Results

• Documents proof of the SMMC’s compliance with Joint Commission requirements.
• Facilitates reduction of incident activity and associated losses.
• Validates security operations and justifies security expenditures.
• Helps the SMMC manage security resources more effectively.
• Saves time and money.

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Software Innovation Meets Service Excellence—
Perspective at the Legislative Assembly of Ontario

The Client: The Legislative Assembly of Ontario

The Challenge
OntLA was ready to move from IRIMS to Perspective. Before they could launch, they had to set up and configure the system to suit their needs, train approximately eighty users and migrate ten years of valuable data, making it accessible for continued analysis and reporting.

The Perspective Solution

• Trained approximately eighty users for new features and functionality.
• Configuration and customization of Perspective.
• Migrated 10 years of IRIMS data into their new Perspective system.
• Allowed database access for continued analysis and reporting.

The Results

• Smooth transition from IRIMS to Perspective.
• No loss of historical incident data.
• Increased analytical capabilities.
• Help managers grasp the nature of incident activity at OntLA.
• Ablility to detect patterns in incident activity, predict issues with annual events, and even track court cases.
• Provides statistical information demonstrating the value of OntLA's Security Service.

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