I am 35,000 feet above the Arctic enroute to London, England, and the gentleman sitting next to me is watching the latest episode of Suits, a relatively new television show about the Legal profession. This reminds me of a recent discussion I had with the Corporate Security stakeholders at one of our larger enterprise customers and how their Legal Department wants to start using their Perspective system. Corporate Security championed our application and brought it into their organization, but now their Legal team is also interested in having access to consolidated incident reports and the ability to add specific information to an incident or case.
This is not typical but, for many companies, Legal (amongst other departments) is becoming more and more involved in the Incident Management process and has even started to own the budget for many Corporate Security teams. It is not hard to understand why this shift has happened, as the end result of many incidents can become huge litigation issues for an organization.
[click to continue…]
Q: What is the fundamental benefit of any Incident Reporting and Investigation Management system?
A: The ability to reference and learn from past incidents, either alone or in compilation, in order to prevent future incidents. In other words… metrics and analysis.
It comes down to the security department’s ability to track, reference and analyze incidents in order to improve security and mitigate risk. Sometimes, it’s about referencing stats so that you can justify your budget for the necessary countermeasures. In other instances, it’s about referencing stats that showcase how well your security department is performing… one month over the next, one year over the next, compared to other organizations in the same geographical area or industry, etc.
Recognizing that we wanted to take a deep dive into the world of security metrics and how it has evolved in recent years, we contacted a former editor of Security Management, Peter Ohlhausen, to get his take on the subject (and to take advantage of his research skills), and we paired him up with our own resident expert, my Co-CEO, Brian McIlravey, CPP. We compiled their findings, then added some fresh insights and examples. The result is a new white paper entitled, Metrics and Analysis in Security Management.
[click to continue…]
What a great week we just had in St. Pete Beach, Florida at our annual Perspective Users’ Conference!
This year’s conference was our first sell out since Perspective was released, there were many first time attendees (including one literally from the other side of the world—Australia) and it included one of the best sessions I’ve ever seen, as a presenter or attendee. The session I’m referring to is a client panel discussion where we had Delta Air Lines, Raytheon, Monash University and Progress Energy talk about how they use Perspective and the data they get from the program.
[click to continue…]
Introducing our latest case study…
Optimizing Resources, Shrinking Losses—
Perspective at Microsoft Global Security
“Perspective makes it easy to collect, access and track data. When an incident occurs, the data goes in, and we immediately have access to the information we need to make mission critical decisions.”
—Brian Tuskan, Senior Director of Global Security Technology & Investigations, Microsoft Corporation
The fact that Microsoft Global Security uses Perspective gives everyone at PPM an incredible sense of pride and accomplishment. We recognize that they are diligent in their review of software vendors and have high expectations for the latest technology and ongoing enhancements. We are also proud of what they’ve been able to do with Perspective and, ultimately, the incidents it has helped them prevent—“By trending with Perspective, we changed our security approach and cut laptop thefts in half.”
[click to continue…]
We showcased it at ASIS, started shipping a few weeks ago and issued the press release last week… Perspective 3.0 is now installed, in production and being used by corporate security departments around the world.
A Milestone Moment
Perspective 3.0 represents a significant milestone for PPM. It’s the culmination of a 2-year initiative that saw Perspective evolve from an Incident Reporting software system to an end-to-end Incident Management solution. The difference between the two might seem subtle, but, from my Co-CEO’s standpoint as a security professional, it was huge. More specifically, every time I tried to use the phrase ‘Incident Management’ in our marketing materials, Brian would come back at me with… we’re not really Incident Management, we’re just the back-end of it. Until now…
[click to continue…]
