With the IAHSS Conference coming up, I thought it would be fitting to sit down with our Director of Implementation Services, Dale Yushchyshyn, for a chat about how users in the Healthcare industry benefit from our incident management application. Dale has vast experience with over 20 years in the Healthcare industry and is an awarded Certified Protection Professional and former Director of Security. He was a power user of PPM’s software at Caritas Health Group (currently known as Covenant Health) prior to taking a senior position 6 years ago with PPM 2000 to run our Professional Services department.
Frank: Dale, you were a long-time user of our Incident Reporting application. Can you tell us what you used prior, and some of the reasons that led you to PPM 2000?
Dale: The system we had before moving to PPM 2000′s software was pen and paper. We had progressed from a physical typewriter to a word processor, but at the time, even getting that one computer into our office (that wasn’t dedicated to our access control system) was difficult. Though I wasn’t directly involved in the decision to migrate from paper-based incident tracking to a computerized system, it only made sense. The ability to see people’s histories and track statistics without having to depend on staff to manually count the number of records in a filing cabinet; all were helpful features and obvious reasons for the switch.