With the IAHSS Conference coming up, I thought it would be fitting to sit down with our Director of Implementation Services, Dale Yushchyshyn, for a chat about how users in the Healthcare industry benefit from our incident management application. Dale has vast experience with over 20 years in the Healthcare industry and is an awarded Certified Protection Professional and former Director of Security. He was a power user of PPM’s software at Caritas Health Group (currently known as Covenant Health) prior to taking a senior position 6 years ago with PPM 2000 to run our Professional Services department.
Frank: Dale, you were a long-time user of our Incident Reporting application. Can you tell us what you used prior, and some of the reasons that led you to PPM 2000?
Dale: The system we had before moving to PPM 2000′s software was pen and paper. We had progressed from a physical typewriter to a word processor, but at the time, even getting that one computer into our office (that wasn’t dedicated to our access control system) was difficult. Though I wasn’t directly involved in the decision to migrate from paper-based incident tracking to a computerized system, it only made sense. The ability to see people’s histories and track statistics without having to depend on staff to manually count the number of records in a filing cabinet; all were helpful features and obvious reasons for the switch.
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With Perspective 3.1, the goal was to expand the visibility and flexibility of loss information for incidents so that we have the forms and reports to best track financial information as it relates to incidents. It is important to track loss information with the record of events for any incident so that metrics beyond what is occurring, and how often, can be accurately reported. By measuring the monetary impact of those incidents, costly trends can be identified, the savings of new initiatives will be known, and recovery rates of investigation can be easily demonstrated.
With Perspective 3.0 and earlier, we allowed a single loss amount to be entered for physical items and/or vehicles. With each loss, we also had the ability to track the amount of that loss that was recovered. This approach allowed us to measure simple physical losses and recoveries. Perspective’s list was preset to track direct, indirect and averted losses only, and did not have the flexibility to track any other type. Because of these limited system values, it wasn’t flexible enough to track addition loss information.
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I am 35,000 feet above the Arctic enroute to London, England, and the gentleman sitting next to me is watching the latest episode of Suits, a relatively new television show about the Legal profession. This reminds me of a recent discussion I had with the Corporate Security stakeholders at one of our larger enterprise customers and how their Legal Department wants to start using their Perspective system. Corporate Security championed our application and brought it into their organization, but now their Legal team is also interested in having access to consolidated incident reports and the ability to add specific information to an incident or case.
This is not typical but, for many companies, Legal (amongst other departments) is becoming more and more involved in the Incident Management process and has even started to own the budget for many Corporate Security teams. It is not hard to understand why this shift has happened, as the end result of many incidents can become huge litigation issues for an organization.
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What a great week we just had in St. Pete Beach, Florida at our annual Perspective Users’ Conference!
This year’s conference was our first sell out since Perspective was released, there were many first time attendees (including one literally from the other side of the world—Australia) and it included one of the best sessions I’ve ever seen, as a presenter or attendee. The session I’m referring to is a client panel discussion where we had Delta Air Lines, Raytheon, Monash University and Progress Energy talk about how they use Perspective and the data they get from the program.
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Should we?
Should we not?
Should we?
Should we not?
There are questions about mobility within our industry that are more complex than “Should we” or “Should we not”. There are some huge tactical benefits to a mobility-enabled workforce, and yet there is an operational element that can deaden the sizzle.
Here are some questions you might consider as you lead your organization operationally onto the mobility bandwagon.
First, how do you plan to acquire the mobile devices to be used in your organization?
You might think that purchasing them for your employees is a good thing. You may have noticed that your employees all have phones of their own. Why not use theirs? You will do well to consider the challenges that come with buying devices for your employees versus giving them a stipend for using their own.
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