With Perspective 3.1, the goal was to expand the visibility and flexibility of loss information for incidents so that we have the forms and reports to best track financial information as it relates to incidents. It is important to track loss information with the record of events for any incident so that metrics beyond what is occurring, and how often, can be accurately reported. By measuring the monetary impact of those incidents, costly trends can be identified, the savings of new initiatives will be known, and recovery rates of investigation can be easily demonstrated.
With Perspective 3.0 and earlier, we allowed a single loss amount to be entered for physical items and/or vehicles. With each loss, we also had the ability to track the amount of that loss that was recovered. This approach allowed us to measure simple physical losses and recoveries. Perspective’s list was preset to track direct, indirect and averted losses only, and did not have the flexibility to track any other type. Because of these limited system values, it wasn’t flexible enough to track addition loss information.
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Q: What is the fundamental benefit of any Incident Reporting and Investigation Management system?
A: The ability to reference and learn from past incidents, either alone or in compilation, in order to prevent future incidents. In other words… metrics and analysis.
It comes down to the security department’s ability to track, reference and analyze incidents in order to improve security and mitigate risk. Sometimes, it’s about referencing stats so that you can justify your budget for the necessary countermeasures. In other instances, it’s about referencing stats that showcase how well your security department is performing… one month over the next, one year over the next, compared to other organizations in the same geographical area or industry, etc.
Recognizing that we wanted to take a deep dive into the world of security metrics and how it has evolved in recent years, we contacted a former editor of Security Management, Peter Ohlhausen, to get his take on the subject (and to take advantage of his research skills), and we paired him up with our own resident expert, my Co-CEO, Brian McIlravey, CPP. We compiled their findings, then added some fresh insights and examples. The result is a new white paper entitled, Metrics and Analysis in Security Management.
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To help our staff celebrate the holidays with their families, our offices will be closed from 5:00 PM, Mountain Standard Time, on Friday, December 23, 2011 to 9:00 AM, Mountain Standard Time, on Tuesday, January 3, 2012.
Premium SSP members and Perspective SaaS clients will continue to receive 24x7x365 support through our after-hours hot line.
Happy holidays from our family at PPM 2000 to yours! May the season bring you and your family peace, joy and happiness throughout the New Year.
—Ashley Olsen, Marketing Coordinator
We showcased it at ASIS, started shipping a few weeks ago and issued the press release last week… Perspective 3.0 is now installed, in production and being used by corporate security departments around the world.
A Milestone Moment
Perspective 3.0 represents a significant milestone for PPM. It’s the culmination of a 2-year initiative that saw Perspective evolve from an Incident Reporting software system to an end-to-end Incident Management solution. The difference between the two might seem subtle, but, from my Co-CEO’s standpoint as a security professional, it was huge. More specifically, every time I tried to use the phrase ‘Incident Management’ in our marketing materials, Brian would come back at me with… we’re not really Incident Management, we’re just the back-end of it. Until now…
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Birds aren’t the only ones that tweet—we do too! Get connected with PPM through Twitter and stay in the “know”. 
