At a recent Edmonton Training Session (ETS), I struck up a conversation with two of our attendees from the mining industry. Both were there trying to keep up with the “Changing World of Incident Management”.
They were explaining that their security department utilized nearly 20 separate information systems and I was amazed to hear that each of these systems played a key role in maintaining their security!
After I picked up my jaw from the ground, I realized that they may not be seeing what we see at PPM 2000 every day—the benefit of integration.
As we delved further into the conversation, I was sure that each of their information systems had relevant data in them. I was also sure that these information systems all had sharable information of great benefit to the security department. I was absolutely sure that this mining company could benefit from integrating the information in these systems somehow. The only thing they said was, “that would take 100 years to do”.
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Should we?
Should we not?
Should we?
Should we not?
There are questions about mobility within our industry that are more complex than “Should we” or “Should we not”. There are some huge tactical benefits to a mobility-enabled workforce, and yet there is an operational element that can deaden the sizzle.
Here are some questions you might consider as you lead your organization operationally onto the mobility bandwagon.
First, how do you plan to acquire the mobile devices to be used in your organization?
You might think that purchasing them for your employees is a good thing. You may have noticed that your employees all have phones of their own. Why not use theirs? You will do well to consider the challenges that come with buying devices for your employees versus giving them a stipend for using their own.
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All Senior Consultants at PPM 2000 acquire and maintain the ASIS Certified Protection Professional (CPP) designation—a designation that greatly enables us to effectively help our clients build Perspective and its modules into their Security Program. Recently, our projects started to become more complex, and our clients’ began requesting we work with Project Management Professionals (PMPs).
These PMPs used terms like ‘Project Charter’, ‘Project Sponsor’ and acronyms like ‘EVC’, ‘BAC’ and ‘SPI’. Recognizing our clients’ needs, PPM decided it was time to supplement the CPP offering with some formal Project Management Institute (PMI) education.
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It was about -30°C, -40°C with the wind (that’s -22°F or -40°F with the wind), in Edmonton, Canada when PPM 2000’s Executive Director, Denis O’Sullivan, asked if I would be interested in going back to Melbourne.
The 23 hour travel itinerary was an easy yoke to bear to be back in Melbourne for +28°C (82°F) weather, to reconnect with clients who had become friends over the phone and to meet some of Australia’s influential security professionals at PPM’s Incident Management from Every Angle Conference.
Throughout the conference, PPM wanted to showcase the benefits of an Incident Management program and the role Perspective plays in that program. We wanted to talk about actionable intelligence and security ROI while, at the same time, learning everything we could about Australian corporate security departments and how we can better serve our Australian customers. Our goal was to bring together a small group of Australian and New Zealand security professionals (some who use Perspective, others who have IRIMS and others who have yet to explore Incident Management software) and to give this group, together with a group of representatives from PPM (including me!), the chance to focus for two days on Incident Management… from the basics to the use of leading edge technology. (And, yes, we also offered hands-on training!)
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