With the IAHSS Conference coming up, I thought it would be fitting to sit down with our Director of Implementation Services, Dale Yushchyshyn, for a chat about how users in the Healthcare industry benefit from our incident management application. Dale has vast experience with over 20 years in the Healthcare industry and is an awarded Certified Protection Professional and former Director of Security. He was a power user of PPM’s software at Caritas Health Group (currently known as Covenant Health) prior to taking a senior position 6 years ago with PPM 2000 to run our Professional Services department.
Frank: Dale, you were a long-time user of our Incident Reporting application. Can you tell us what you used prior, and some of the reasons that led you to PPM 2000?
Dale: The system we had before moving to PPM 2000′s software was pen and paper. We had progressed from a physical typewriter to a word processor, but at the time, even getting that one computer into our office (that wasn’t dedicated to our access control system) was difficult. Though I wasn’t directly involved in the decision to migrate from paper-based incident tracking to a computerized system, it only made sense. The ability to see people’s histories and track statistics without having to depend on staff to manually count the number of records in a filing cabinet; all were helpful features and obvious reasons for the switch.
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I am 35,000 feet above the Arctic enroute to London, England, and the gentleman sitting next to me is watching the latest episode of Suits, a relatively new television show about the Legal profession. This reminds me of a recent discussion I had with the Corporate Security stakeholders at one of our larger enterprise customers and how their Legal Department wants to start using their Perspective system. Corporate Security championed our application and brought it into their organization, but now their Legal team is also interested in having access to consolidated incident reports and the ability to add specific information to an incident or case.
This is not typical but, for many companies, Legal (amongst other departments) is becoming more and more involved in the Incident Management process and has even started to own the budget for many Corporate Security teams. It is not hard to understand why this shift has happened, as the end result of many incidents can become huge litigation issues for an organization.
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5 Things You Need to Have for Information Security in a SaaS Environment
Futurist, Alvin Toffler, wrote in his 1970 publication Future Shock, “Our technological powers increase, but the side effects and potential hazards also escalate.” Any change in what or how we use technology can present a number of issues, and Cloud Computing is not exempt to this.
First off, for those who do not know what the ‘Cloud’ is, here is a definition:
Cloud computing is the delivery of computing as a service rather than a product, whereby shared resources, software, and information are provided to computers and other devices as a utility (like the electricity grid) over a network (typically the Internet).1
Cloud Computing and SaaS (Software as a Service) are terms often used together to describe the same thing. ‘Cloud’ typically refers to computing environments for running applications, managing, storing and analyzing data. The term ‘SaaS’, or ‘Software as a Service’, refers to a specific distribution and implementation model for applications running in the Cloud.
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As I a pull up to the Microsoft Campus in Redmond, Washington, I am surprised to see that it has a very unassuming layout for the world’s leading technology company. Situated in the thick evergreens of the Pacific Northwest, you get a sense you are visiting a college campus rather than a major technology hub of innovation.
I am in Redmond to meet a prospective client at Microsoft’s Global Security Operations Center (GSOC) for a tour of its facility. Like many clients before, we are here to discuss PPM 2000’s incident and investigation management application, Perspective, and how it is used by Microsoft.
We are led to a boardroom, and as the presentation begins, I am surprised to hear that Microsoft has used only “off-the-shelf” products to construct one of the most sophisticated corporate security operations centers in the world. Several of the application components are Microsoft products, but they also use a handful of carefully selected third party applications to protect the enterprise, including Perspective by PPM 2000.
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