Since we started developing Perspective in 2005, integration has always been a key part of the solution and strategy for PPM. We identified convergence not just as a trend but more a new way of thinking about business line applications. We first looked at integration as being a one-way process for incident reporting. As incidents occurred and were detected we wanted an easy way for that information to be pushed to Perspective. This would ensure the process of follow up, recording and investigating of an incident could occur regardless of where and when the incident was first detected, recorded, or reported. This level of integration led us to the Perspective Gateway and e-Reporting where any incident could be submitted via e-Reporting or the import API and subsequently reviewed via the Perspective Gateway, then accepted or rejected into the system.
As our clients expanded their use of Perspective and embraced integration between systems, we introduced Integration Services for full two-way integration of Perspective data. This allowed other systems to search data within Perspective, so additional information could be added to existing incidents as it was discovered throughout an investigation. Two-way integration has led to a huge number of possibilities, including integration of person data from other systems, and easily working with systems where data includes photos, videos and other attachments.
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We would like to thank Andrew Davidson, the Channel Development Manager for TotalMobile, for contributing to the PPM Blog as a guest author. TotalMobile is a PPM 2000 technology and integration partner that specializes in providing cutting edge mobile applications to various private enterprises, as well as public safety, healthcare and government organizations. Their security apps for guard tours, post orders, BOLO, incident capture and inspections allow in-the-field personnel to capture information and instantly relay it to back-office systems, such as Perspective by PPM 2000, saving on processing paperwork, travel costs and operative time.
Over the past decade, the Guard Tour process has been dominated by wand-based systems. The “magic wand” is carried by an officer and plugs into pre-determined wand outlets, providing post verification to a supervisor. Officers are in turn forced to add additional equipment to their tool belt and depend on another piece of hardware to complete their jobs.
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With the IAHSS Conference coming up, I thought it would be fitting to sit down with our Director of Implementation Services, Dale Yushchyshyn, for a chat about how users in the Healthcare industry benefit from our incident management application. Dale has vast experience with over 20 years in the Healthcare industry and is an awarded Certified Protection Professional and former Director of Security. He was a power user of PPM’s software at Caritas Health Group (currently known as Covenant Health) prior to taking a senior position 6 years ago with PPM 2000 to run our Professional Services department.
Frank: Dale, you were a long-time user of our Incident Reporting application. Can you tell us what you used prior, and some of the reasons that led you to PPM 2000?
Dale: The system we had before moving to PPM 2000′s software was pen and paper. We had progressed from a physical typewriter to a word processor, but at the time, even getting that one computer into our office (that wasn’t dedicated to our access control system) was difficult. Though I wasn’t directly involved in the decision to migrate from paper-based incident tracking to a computerized system, it only made sense. The ability to see people’s histories and track statistics without having to depend on staff to manually count the number of records in a filing cabinet; all were helpful features and obvious reasons for the switch.
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