At a recent Edmonton Training Session (ETS), I struck up a conversation with two of our attendees from the mining industry. Both were there trying to keep up with the “Changing World of Incident Management”.
They were explaining that their security department utilized nearly 20 separate information systems and I was amazed to hear that each of these systems played a key role in maintaining their security!
After I picked up my jaw from the ground, I realized that they may not be seeing what we see at PPM 2000 every day—the benefit of integration.
As we delved further into the conversation, I was sure that each of their information systems had relevant data in them. I was also sure that these information systems all had sharable information of great benefit to the security department. I was absolutely sure that this mining company could benefit from integrating the information in these systems somehow. The only thing they said was, “that would take 100 years to do”.
[click to continue…]
Should we?
Should we not?
Should we?
Should we not?
There are questions about mobility within our industry that are more complex than “Should we” or “Should we not”. There are some huge tactical benefits to a mobility-enabled workforce, and yet there is an operational element that can deaden the sizzle.
Here are some questions you might consider as you lead your organization operationally onto the mobility bandwagon.
First, how do you plan to acquire the mobile devices to be used in your organization?
You might think that purchasing them for your employees is a good thing. You may have noticed that your employees all have phones of their own. Why not use theirs? You will do well to consider the challenges that come with buying devices for your employees versus giving them a stipend for using their own.
[click to continue…]
For my first post, I want to talk about something I have found to be both challenging and rewarding, Service-Oriented Architecture or… SOA. I am sure many of you have read the recent blog post from Google engineer, Steve Yegge where he takes a shot at both Google+ and Amazon. Hidden in this article are some real ‘gems’ related to Service-Oriented Architectures and how pivotal they can be when it comes to a company’s communication and collaboration.
The similarities I have drawn from this article are staggering when compared to the challenges we face here at PPM 2000:
[click to continue…]
It’s less than a month away… our 2012 Perspective Users’ Conference is coming up on March 6th & 7th, 2012 at the TradeWinds Island Grand Beach Resort in St. Pete Beach, Florida. Anticipation is building throughout PPM as we reach the final stages of planning and immerse ourselves in the last minute details. We’re doing everything from evaluating presentations, to choosing meals, to coordinating fun surprises for all of the attendees. It’s going to be a great couple of days in sunny Florida!
We can’t help but be excited about everything this year’s Conference has to offer including introductory sessions for new clients and hands-on access to Perspective’s newest features and functionality (ready to test drive Perspective Mobile?).
[click to continue…]
PPM has always sold internationally… while the majority of our business is, like us, centered in North America, our Incident Management solutions have been used everywhere—from Tunisia, to Singapore, to South Africa. Something that has changed in recent years, though, is the use of our product by global organizations who centralize management of the system but have users in multiple countries, often across divisions and subsidiaries.
It’s an exciting evolution for PPM as we expand our software to support multiple languages and set up systems that are used, literally, around the world.
[click to continue…]
