PPM 2000 - Incident Management Software Solutions    

Technical Support Analyst

Join an industry leader and innovator with a growing client base and a commitment to ongoing R&D. We have been developing software for over 20 years, and we are passionate about leading-edge technology.

Job Summary

Job Type: Full Time, Permanent
Location: Edmonton, Alberta

About the Job

The Technical Support Analyst position combines technical ability with strong customer service. Our Technical Support Analysts respond to incoming technical support inquiries related to PPM products.

Primary Responsibilities
  • Responds to incoming customer support questions or issues by troubleshooting each situation and always providing the customer with the best possible solution.
  • Ensures the utmost courtesy, professionalism and politeness in both written and verbal customer contacts.
  • Assists customers with installations and custom configurations.
  • Receives, assesses and prepares data from customers for conversion from older software versions.
  • Documents all customer contact for future reference.
  • Enhances and develops quality support processes, including communication standards and support documentation.
  • Maintains current knowledge of PPM’s software line and a current understanding of the technical environments in which the software is being installed and used.
  • Participates in constantly enhancing the quality and efficiency of PPM’s Technical Support Desk.
  • Additional duties as assigned.
Technical Qualifications
  • A related post-secondary education or equivalent experience.
  • Knowledge of SQL 2005 and SQL 2008 (SQL Scripting knowledge an asset).
  • Knowledge of Windows Server 2008.
  • Knowledge of Web Services and Network Administration.
  • .Net Exposure (C#, ASP.NET).
Customer Service & General Qualifications
  • Effective Verbal & Written Communications are a must.
  • Working knowledge of Microsoft Office & Outlook.
  • Team player, with a positive can-do attitude and solid work ethic.
  • Aptitude for problem solving and accomplishing multiple tasks simultaneously.
  • Ability to learn and share information with others.
About PPM 2000

PPM 2000 Inc. develops Incident Reporting and Investigation Management solutions for Fortune 1000 companies. We use the latest Microsoft technologies, and our Perspective product line has been implemented by some of the most recognized names in North America, including Microsoft, Hewlett-Packard and Motorola.

We value our employees and offer competitive salaries, comprehensive benefits and advancement opportunities. We work hard and have high expectations for all team members, but we also provide a flexible and social environment with a casual dress code and a break area complete with an Xbox Kinect and a foosball table. If you want to work in a highly collaborative, engaging environment—with the latest tools and technologies—this could be the opportunity you’ve been looking for.

Apply For This Position

If you are interested in joining the PPM 2000 team and have the qualifications we are looking for, please submit your resume, preferred shift and salary expectations to:

Lenora Thomas
Director, Customer Service & Technical Support
lenora.thomas@ppm2000.com

Please clearly indicate the position you are applying for.

We appreciate all interest, but only qualified candidates will receive responses.

Apply for this position: